Student / Parents

FAQs

Where is Mail Services?

The Mail Services office is located on the lower level of the John G. Mahler Student Center, next to the Financial Aid office.

Mahler Student Center
How are students notified that their package is ready to be picked up?

Students who live on campus will receive an e-mail notification and/or a text message that they have a package ready to be picked up in Mail Services. The email/SMS will be sent to the student’s assigned DBU email address/phone once the package has arrived on campus.

Do all students get a mailbox on campus?

No, only students that live on campus are assigned a mailbox. All mailboxes are automatically assigned to the student shortly before the first day of the semester. If students have questions about their mailbox assignment, they should visit the Mail Services office.

Mahler Student Center
How do students change their on-campus address after graduation?

DBU’s business address does not allow students to forward their mail through the USPS after students move off campus. All students who are moving off campus must use the DBU Mail Services Permanent Change of Address Form and then turn it into the Mail Services Office before moving. This form authorizes DBU Mail Services to provide senders with the student's new address. However, we strongly recommend that students personally notify senders such as banks, credit card companies, cell phone companies, etc. about the change of address.

Permanent Change of Address Form
How should mail be addressed?

Anyone sending letters or packages to students should use the following address format:

John Smith
DBU Box ####
3000 Mountain Creek Parkway
Dallas, TX 75211