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The Powerplay of Experience Management and Digital Transformation

May 13 | 12:00 p.m. | Virtually

Diane Magers, CCXP (Certified Customer Experience Professional), MS, MBA, Founder and CEO of Experience Catalysts, is a passionate experience transformation executive and change agent. She is a thought leader and innovator for ways of engaging associates, customers and partners. Diane specializes in enabling brands with skills and competencies to drive sustainable shifts in how organizations work to achieve success. Some organizations include Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco, Sodexho, Equifax and MoneyGram. Join us to learn more about how Diane explains why differentiating on experience is one among the most critical imperatives for most organizations.

In this session, you will understand how the CXO and CDO leader and team partnerships is critical to transform brand focus and outcomes, what the integration of these teams builds additive value, how end-to-end experiences are litmus tests for technology and strategic decisions, and how organizations define this critical partnership and create the power of collaborating around the experience.

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Diane Magers, CCXP

Founder and CXO at Experience Catalysts

Passionate experience transformation executive and change agent. Sherpa for new and developing experience obsessed organizations. Thought leader and innovator for ways of engaging associates, customers and partners.

Believes sustainable change requires embedding customer and experience capabilities into all parts of an organization. Skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organizations work to achieve results.

Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco. Sodexho, Equifax and MoneyGram. Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned a Master’s in Clinical Psychology and a Masters of Business Administration. She is a Certified Customer Experience Professional (CCXP), and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design and Innovation LUMA certified.

Passionate experience transformation professional and change agent. Sherpa for new and developing customer and employee obsessed leaders. Thought leader and innovator for ways of engaging associates and customers. Spirited entrepreneur. Skilled in business benefits development and systematically embedding experience into an organization. Believe that brands who win choose to focus on human and emotional elements. Develops the hearts and minds of others. Firm executor in the ‘pay it forward’ model. Writer, speaker and artist.

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Past Webinars

Did you miss a recent webinar? We've got you! You can watch all of our previous webinars here. All webinars are brought to you by The Graduate School at DBU. 

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