Proxy Access

Students can grant parents or authorized users, called a "Proxy", access to view their student information in a secure, online environment.

The Family Education Rights and Privacy Act (FERPA) affords certain rights to students concerning the privacy of, and access to, their education records. Proxy Access is a Self Service feature provided by DBU enabling students to give their parents, family members, or other relationships the student deems appropriate, access to view the student's DBU educational and/or financial records. Proxy account access is exclusively managed by the student. Students have the right at any time to end a proxy’s access to their student information. More information can be found on DBU's FERPA Policy.

Student instructions on how to set up proxy access can be found at the Tech Training site.

Parents and other designee's can login to self service and gain access to the proxy enabled information of their student by going to

For questions about proxy access please contact the Registrar's office at (214) 333-5334. For technical questions please contact the IT Support Center at (214) 333-5500.


What areas of my record can be authorized by my Proxy?

A Student may allow an individual to access certain Self-Service pages.  They are as follows:

  • Student Finance
    • Account Activity
    • Account Summary
  • Financial Aid
    • Offer Letter
    • Financial Aid Home
    • Correspondence Options
    • My Awards
    • FA Outside Awards
    • FA Required Documents
    • Satisfactory Academic Progress
    • College Financing Plan
  • Academics
    • Grades
  • General
    • Notifications
How does the designated Proxy gain access to Self Service Proxy?

Proxies gain access by being granted permission by the student. Once the necessary steps are completed by the student, the designated proxy will receive two separate emails;

One email indicating the account has been created and sharing the Proxy’s username. 

The second email will provide a temporary password that is to be used to accessing Self Service.  The proxy will be prompted to change their password immediately upon accessing Self Service.

Parents and other designee's can login to self service and gain access to the proxy enabled information of their student by going to

Can students remove their Proxy?

Yes. By clicking the edit pencil to update the Proxy record, you may change the options or remove the proxy access.

What if I have more than one student attending DBU?

The same account should be used to have proxy access for all students attending DBU.

What should I do if I never got the new proxy email or if I have forgotten my username or password?

The student needs to complete a Proxy Access Relationship Update Request. This form will provide the Registrar with updated contact information for the proxy relationship. Once the relationship update request has been processed the student will be notified via DBU email. The student will then need to navigate to the myDBU portal and access the selfservice tile to reset the proxy access.

View student instructions for establishing proxy access.

Can DBU staff make updates to what a Proxy can view for a student?

No. University staff cannot change the permission settings for Proxies.  Only the student allowing the proxy access can make changes.

How long does my proxy access last?

Proxy access will be reset annually at the beginning of each academic year. Students will have to re-establish proxy access each year.

My Proxy used to be able to see the information, but now cannot. What happened?

The student is in control of the information that a proxy can view. If the Proxy can no longer see information, the Proxy should contact the student.

A Proxy received an e-mail stating that proxy access has been updated or removed. What happened?

The student has modified or removed the access to his or her account. Only the student can change a Proxy’s access. No one at DBU can do so.

What if I previously submitted a FERPA release form at DBU?

With the implementation of Proxy access within Self Service, all previously submitted FERPA release forms are void as of 9/30/22.

How can a proxy make a payment?

Please refer to the make a payment webpage for more information on proxy payments.

What if I don’t see a parent/guardian relationship in Self Service?

Please submit a Proxy Access Relationship Update Request.

Note: You must be logged into your student account to access the form.

When is Self Service proxy available for me to start using?

Proxy Access is available for any student or prospective student who received access to their DBU account.

Does Self Service proxy access allow student or proxy to discuss GPA of grades over the phone or email with DBU staff?

Access to grades and GPA can be completed through Proxy Access or through the request of a transcript at the Registrar's Office by the student.