Frequently Asked Questions
These are frequently asked questions regarding policies, procedures, and general topics concerning your student account. If you do have additional questions, please contact the Cashier's Office at 214-333-5336 or email us at firstname.lastname@example.org.
Q. How do I check my balance/view my bill?
Q. How can I pay my bill?
Answer:Students can make payments by logging into their WebAdvisor account and clicking on the My Student Account Center link (under the Financial Information Column). Parents can make a payment once the student authorizes the parent via the Authorized Users tab on the Student Account Center. Once the parent is authorized, the parent can pay by going to the link provided in the authorization email.
Both students and parents can make payments over the phone at 214-333-5336, through the mail, or at the front counter in the Cashier's Office.
Q. Why was I charged a payment plan fee?
Answer:A $150 payment plan fee is assessed to a student's account when a down payment is not received at the time of registration.
Q. Why was I charged a drop fee?
Answer:A $40 drop fee is assessed to a student's account every time a class is dropped, with the exception of class cancellation or advising error.
Q. Will I be charged if I add a class?
No. There is no charge to add a class.
Q. Why did I get charged partial tuition for my class?
Answer:Partial tuition is charged when a student drops or withdraws from a class after the class has started. The total charge is calculated based on the total amount of class periods and the amount of sessions that have transpired at the time of the drop. It is not based on the number of sessions attended. See also Student Refunds.
Q. What does "making payment arrangements" mean?
Answer:Payment arrangements are the different methods a student can use to pay their balance during a given semester. All students must provide the Cashier’s Office with their method of payment for the semester at the time of registration.
Q. What are payment arrangements?
Answer:Students have the following options when determining how they would like to complete payment arrangements:
Q. Why doesn't my financial aid reflect on my account statement?
Answer:Although financial aid has been awarded, all amounts are not posted to the account until after the add/drop date each semester, which is usually after the 10th class day.
Q. Is there a payment plan for sub-terms?
Answer:All sub-terms, except mini-terms, may be deferred as long as the student is taking at least one regular full-semester course.
Q. When will I receive my refund check?
Answer:Students will receive a refund check after Financial Aid is posted to their student account and creates a credit balance. Refunds resulting from the posting of financial aid will be requested automatically and deposited to the student's bank account listed in the Online Student Account Center. To complete the necessary items to have your refund check direct deposited to your banking account, please log into your Online Student Account Center. If you have not set up a direct deposit account for your refunds, any refund will be mailed via check to the student's address in the University system.
Q. How does the BookCard (voucher) work?
Answer:A BookCard allows for a student’s book charges to be paid for with a student's financial aid. A student is eligible for a book card when their guaranteed Financial Aid exceeds their balance. If available, a BookCard must be requested through the Cashier’s Office before the BookCard deadline.
Q. By what date must my account be cleared (to a zero balance)?
Answer:The final payment for all student accounts (except for Corporate Reimbursement Students) must be received by the Final Payment Date each semester.
Q. What happens if my account remains unpaid?
Answer:Students who still have a balance after the final payment date will be placed on a global hold. A global hold prevents a student from accessing their final grades, obtaining transcripts, and registering for additional classes. In addition, the hold restricts access to final exams, student services, and participation in commencement exercises.
For additional information on actions that may be taken on your unpaid account, click here.
Q. Who do I contact if I have trouble paying my bill?
Answer:Please contact any of the Cashier’s Office representatives by coming to our Office or calling us at 214-333-5336. We are here to help!
Q. How can I pay my application fee?
Q. Is Student Health Insurance available?
Answer:Student Health Insurance is available for purchase in the Cashier's Office. The insurance premium will be charged directly to the student’s account. For rates and additional information please view the Student Insurance plan.
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